With so many background check services available, it can be difficult to know which one is right for your business. There are 10 important features to consider that will help you narrow down the best agencies for your business. Accreditation and compliance. The agency must be FCRA compliant. If it isn’t FCRA compliant, it legally cannot be used for pre-employment screening purposes. We also recommend hiring an agency that is accredited by the National Association of Professional Background Screeners (NAPBS), since these accredited companies must adhere to strict guidelines.
Accuracy. Ensure that the agency provides clear, accurate and complete written reports. The last thing you want is to make hiring decisions based on inaccurate information. Checks and screenings available. This is, perhaps, the most obvious thing to look for in a background check company. Choose an agency that can perform every background screen you need – even if that includes supplemental searches like drug testing or motor vehicle records.
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Cost. Your budget may be a determining factor as to which company you choose. Factor in any additional fees you may be charged.
Customer support. Background check companies offer support by phone, email and live chat. Choose an agency that offers your preferred method of support, and verify that they have helpful agents.
Customization. This may not be an important feature if you find a company that offers the screenings you need in a bundled plan. However, customization features are useful for businesses that need unique background checks or advanced screens like drug testing and healthcare screening.